Survey: 65% of US consumers would blame the AI company if an AI agent commits fraud
A SEON survey of 2,026 US adults finds that use of AI agents is growing, and 65% of respondents would blame the AI company if an agent committed fraud. Other reports say consumers remain reluctant to hand over control despite banks' preparations for AI agents (2 November 2026).
Who is affected and how
- banking professional
- Given the customer trust gap, agent features should be introduced in stages, with transparent liability rules.
- fintech company
- Customers hold the AI company responsible for an agent's actions, so agent errors pose a reputational risk.
Sources
- New SEON Survey Finds U.S. Consumers Are Embracing AI Agents, but 65% Would Blame the AI Company if One Commits Fraudglobenewswire.com · Nov 2, 2026
- SEON survey on consumer trust in AI agents | The Paypersthepaypers.com · Nov 3, 2026
- Banks prepare for AI agents, but consumers hesitate to hand over controlbiometric update · Nov 2, 2026
- Banks prepare for AI agents, but consumers hesitate to hand over control | Biometric Updatebiometricupdate.com · Nov 2, 2026
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