K&H turns to conversational banking and presents its Kate assistant
At its innovation press conference, K&H presented its solution called Kate, which could replace searching through menus in digital banking with natural conversation. Customers simply say what they want to get done.
Who is affected and how
- retail customer
- Banking tasks may be handled through conversation instead of menus.
- banking professional
- A conversational interface is reshaping the division of work between digital channels and customer service.
Sources
- K&H turns to conversational banking - AI Magazinaimag.hu · Oct 26, 2026 · magyar
- K&H turns to conversational banking | Hírnavigátorhirnavigator.hu · Oct 26, 2026 · magyar
- A new, conversational era is coming in digital banking: searching through menu items is increasingly being replaced by natural dialogue, in which the customer simply says what they want to get done. At its innovation press conference, K&H presented Kate's new … | AI Magazinlinkedin.com · Oct 26, 2026 · magyar
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