AI takes over the night shift at insurers; claims adjusters largely reject it
A survey by a US state body found that 88% of auto insurers already use AI. According to a Glassdoor analysis, 98% of claims adjusters' comments about AI are negative.
Who is affected and how
- insurer
- In claims handling, AI adoption may meet resistance from staff, so change management should be planned in advance.
- retail customer
- In claims settlement, AI or automation increasingly decides or pre-screens cases, so human review can be requested.
Sources
- AI is taking over the night shift at insurers too | FinTechRadarfintechradar.hu · Oct 8, 2026 · magyar
- Claims Adjusters Really Dislike AI. Here’s Why That Matters to You | Insurify | National | fwbusiness.comfwbusiness.com · Oct 8, 2026 · magyar
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