LHV Bank's UK arm rolls out agentic AI for customer emails with Gradient Labs

Sep 28, 2026 · Issue 9 · 1 source, 1 article

LHV Bank's UK subsidiary is using Gradient Labs technology to process customer emails (28 September). The deployment uses agentic AI in customer service.

Who is affected and how

banking professional

Email customer service may be handled by agentic AI, with levels of human oversight to be defined.

Sources

• LHV Bank rolls out agentic AI for customer emails with Gradient Labs - FinTech Futuresfintechfutures.com · Sep 28, 2026

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