Temenos and Celent: banks face a fight to keep three in four customers as expectations rise in the AI era
Temenos and Celent say global banks face a fight to retain customers as expectations rise in the AI era. Another article reports that people use AI to gauge banks' reputations, and that its verdicts are harsh (21–24 September 2026).
Who is affected and how
- banking professional
- Customer retention depends on improving AI-based customer experience and on how a bank's reputation appears through AI.
- fintech company
- Rising customer expectations are pushing the market toward digital and AI-based services.
Sources
- Temenos and Celent: Global Banks Face Fight to Keep 3 in 4 Customers as Expectations Rise in the AI Eratemenos.com · Sep 24, 2026
- European Banks Face Fight to Keep 3 in 4 Customers as Expectations Rise in the AI Era | Financial ITfinancialit.net · Sep 25, 2026
- People use AI to gauge banks' reputations, and its verdicts are harshamerican banker · Sep 21, 2026
Machine-generated summary based on the titles and excerpts of the source articles. The source article is the authority for the facts. News monitoring, not investment, financial or tax advice.