Bank Pekao tests AI that analyses customer feedback to improve its app
Poland's Bank Pekao has tested AI that analyses customer feedback and is using it to improve its mobile app, according to an interview published on 4 September 2026. The excerpt gives no further details.
Who is affected and how
- banking professional
- AI analysis of customer feedback can provide a fast feedback channel for mobile banking product development.
Sources
- Alexander Tokarev (Bank Pekao S.A.): We tested AI that analyses customer feedback, which helps us improve our appmamstartup.pl · Sep 4, 2026 · magyar
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