98% of claims adjusters' AI reviews on Glassdoor are negative as insurers automate claims

Aug 31, 2026 · Issue 5 · 6 sources, 6 articles

According to Glassdoor reviews, 98% of claims adjusters' comments about AI are negative, while insurers automate claims handling. Adjusters say they are held accountable for faulty AI output while jobs and entry-level positions disappear.

Who is affected and how

insurer

When automating claims handling, insurers must assess the chain of accountability and employee acceptance.

chief financial officer

The costs of employee resistance (turnover, quality) belong in the return-on-investment calculation.

Sources

• You Know Who Really Hates AI? Insurance Claims Adjusterswired · Aug 31, 2026
• You Know Who Really Hates AI? Insurance Claims Adjusters | WIREDwired.com · Aug 31, 2026
• You Know Who Really Hates AI? Insurance Claims Adjusters - Jasekgruppojasekgruppo.com · Aug 31, 2026 · magyar
• 98% of insurance claims adjusters hate AI, according to Glassdoor | Hírnavigátorhirnavigator.hu · Aug 31, 2026 · magyar
• Claims Adjusters’ AI Backlash Hits 98% Negative Reviews as Insurers Automate Claims | Superpower Dailysuperpowerdaily.com · Aug 31, 2026 · magyar
• Insurers constantly push AI, but 98% of their adjusters' opinions are negative - Metabrometabro.hu · Sep 3, 2026 · magyar

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