Korean regulator to review banks' call centers over AI chatbot delays
The regulator is reviewing banks' call centers over delays linked to AI chatbots, Seoul Economic Daily reported. The report was published on August 30.
Who is affected and how
- banking professional
- An AI chatbot must not come at the expense of access to human customer service.
- retail customer
- The regulator is checking how reachable customer service is.
Sources
- Regulator to Review Bank Call Centers Over AI Chatbot Delays - Seoul Economic Dailyen.sedaily.com · Aug 30, 2026
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